Return and Refund Policy

 

Thanks for shopping at Country Lights Soy Candles. If you are not entirely satisfied with your purchase, we’re here to help.

 

Returns

You have 15 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. 

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

Shipping

Shipping is calculated using Real-Time USPS Calculated Rates - meaning the rates are tailored to each order and depends on the total weight being shipped. Price per item shipped decreases the more you order as well. Your order will generally leave our warehouse in 2-3 business days. If you wish to return your item, you will be responsible for paying for your own shipping costs. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Damages

If your item was damaged during shipping, we will provide a replacement at no cost.

To be eligible for a replacement you must take a picture of the damaged item upon receipt and email it to countrylightscandles@gmail.com within 3 calendar days from the date you received it.  You do not need to return the damaged item.